Refund and Returns Policy
Refund and Returns Policy
You have the right to revoke this contract within 14 days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us:
Luxus Extensions
Ludwigstr. 32
90763 Fuerth, Germany
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract.
You can use the model withdrawal form attached to the package, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you revoke this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the date on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods. Please note: For hygienic reasons, we only take back strands/hairpieces with an intact seal!
You only have to pay for any diminished value of the goods if this diminished value is due to a handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.
End of the cancellation policy
Withdrawal form
At
Luxus Extensions
Ludwigstr. 32
90763 Fuerth, Germany
or by e-mail to: service@luxus-extensions.de
I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods* / the provision of the following service*:
Ordered on*/ received on*
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notified on paper)
Date
* Delete as appropriate
